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RESTAURANT FOOD SERVER - Marriott Franklin Cool Springs Job

Interstate Hotels and Resorts

Date: Jul 19, 2014

Location: Franklin, TN, US


Food server is a member of the Food & Beverage team. Requirements include: basic knowledge of food and beverage preparation, service standards and guest relations and etiquette; knowledge of appropriate table settings, service ware and menu items; basic English language communication skills; and the ability to carry large, heavy trays on a continuous basis throughout the shift; must demonstrate the a guest oriented and friendly demeanor.

This position requires a Pre-Hire Assessment as part of the application process. For best results we recommend you complete the assessment in one seating without any interruptions or distractions and therefore advise that you begin the application process when you can dedicate 20-30 minutes of uninterrupted time to apply for this opening.

Interstate is an EEO/AA/M/F/D/V employer.

This position is a restaurant server, $3.50 plus tips. AM/PM flex.

The server is responsible for providing the highest quality of service to guests in an attentive, courteous and efficient manner. To provide service to guests by receiving and delivering guests orders and collecting payment for such items.

Approach all encounters with guests and team members in a friendly, service oriented manner

Maintain regular attendance in compliance with Noble standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes a clean, pressed uniform and a correct nametag when working

Comply at all times with Noble standards and regulations to encourage safe and efficient hotel operations

Complete all side work and cleaning duties per standards

Be familiar with the organization of the restaurant, lounges, room service and know the function of each position

Have a thorough knowledge of menus and current specials in applicable departments

Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner

Pre-bus tables removing soiled dishes after each course

Be familiar with the operation of the hotel computer system

Carry out cashiering functions in closing checks and end of shift paperwork.

Perform opening and closing procedures and side work duties according to station rotation assignment and established checklists

Ensure that tables and side stands are kept stocked, tidy and clean

Keep all beverages at least 3/4 full (coffee, tea, soda, water, and lemonade)

To properly breakdown trays of soiled dishes and linen in the dish room according to established standards

To check with the supervisor or manager on duty before leaving for the day

Ability to answer the telephone according to standard

To consistently up sell food, beverage, and promotional items to guests

Be familiar with fire exits and procedures

Be familiar with fire extinguishers, locations, and know how to use them

Have to receive and deliver food and beverage orders and collect payment for such items

Perform other duties as requested by management

Attend all training/meetings as required by management

Education & Experience:

High school diploma or GED certification and/or experience in a hotel or a related field preferred.

Alcohol awareness training a plus

Must be minimum legal age to serve alcoholic beverages

Physical Requirements

Long hours sometimes required.

Medium work-Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Ability to stand for long hours at a time.

Franklin, Tennessee, just 20 minutes south of Nashville, is the most prestigious address for business and leisure in the Cool Springs area. The Franklin Marriott Cool Springs hotel is surrounded by upscale shopping, dining, and history. The Cool Springs Galleria Mall, Crescent Centre and Highwoods are within walking distance or just a short ride away from our hotel in Franklin, TN. For kids, the Nickelodeon Your Stay program is a fun way for your little traveler to enjoy their stay. We offer wireless internet access for a fee and free shuttle within a five mile radius. Our Franklin, TN hotel's Cool Springs Conference Center accommodates up to 1,100 guests with over 29,000 sq ft of flexible event space. The Champion Ballroom at our hotel near Brentwood, TN is the perfect setting for a grand wedding reception or intimate social event. Lorraine's Restaurant and Stirrup Cup Lounge offer a variety of dining and entertainment options to inspire productivity and interaction at the Franklin Marriott Cool Springs.

Division: Cocktail Server

Division: Waitress/Waiter

Facility: Marriott Franklin Cool Springs
Category: Hospitality

Nearest Major Market: Nashville
Job Segments: Food Service, Hospitality